Availability & Uptime
How we design for availability and monitor service health, performance, and operational stability.
Last updated: December 16, 2025
At a glance
- Monitoring: we monitor service health, errors, and processing workflows to detect degradation.
- Separation: application hosting (DigitalOcean) and inference workloads (AWS SageMaker) are separated.
- Operational response: alerts and logs support rapid diagnosis and remediation.
- Continuous improvement: reliability practices evolve as usage grows and customer needs mature.
Availability approach
Workplace.io is designed as a SaaS platform with operational monitoring and controlled deployments. We monitor core service health and
key processing workflows so we can detect issues quickly and restore normal operation.
- Application layer: DigitalOcean droplets behind a load balancer serve the application.
- Database layer: DigitalOcean Managed Databases store application state and derived metadata.
- Inference layer: AWS SageMaker runs classification and culture inference workloads.
Monitoring and alerting
We monitor system health to identify outages, elevated error rates, and processing backlogs. Monitoring includes application performance
and key workflow success/failure signals for integrations and analysis.
- Service health: uptime checks and error-rate monitoring.
- Performance: latency and throughput indicators for key services.
- Processing stability: workflow success/failure and backlog indicators for asynchronous processing.
- Integration health: sync failures and permission errors are monitored to detect provider issues.
Degradation handling
When a degradation or outage is detected, we triage and remediate. Depending on impact, remediation may include scaling resources,
reprocessing workflows, temporary feature limitation, or vendor coordination.
- Triage: assess impacted components and customer-facing symptoms.
- Remediation: restore service and validate recovery through monitoring.
- Follow-up: post-incident review to reduce recurrence risk.
Customer expectations
Availability requirements vary by organization. If your procurement process requires a specific SLA, uptime target, or reporting format,
contact us and we can discuss expectations and available options.